How do I resolve a database or article error?

The University Libraries has a wealth of online resources for students, faculty and staff to use in conducting research. As of May 2012, we have over 700 electronic databases and well over 1.5 million links to electronic resources such as ebooks and government documents in our online catalog!

With this many digital resources, technical problems are bound to arise. Please don’t hesitate to contact the Research Center when you encounter problems accessing a database, an online article, an ebook or any other digital resource. Research Center staff can often troubleshoot the issue with you by phone, email or web chat. If needed, they will refer the problem on for resolution. Working with the content providers, our e-resources team can usually resolve issues the same day that they are reported.

The Research Center is open seven days a week, until midnight Sunday, Monday and Tuesday. You can reach us by phone (303-871-2905), email (research-help@du.edu), chat, or text (720-515-2150). Remember, we can’t fix problems until they are reported…Please let us know if you are experiencing problems or have questions!

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